Samsung has promised to reveal to users why the Galaxy Note 7 devices were exploding. This is scheduled to take place early next week, and it has been seen as a move to restore good relations with users and the tech community at large. This comes at a time when the company is looking forward to launching its new smartphone, the Galaxy S8 early in April.
The Recalling of the Note 7
Samsung recalled its Galaxy Note 7 last year because a number of models caught fire putting the safety of users at risk. After the recalling, most people expressed their frustrations about the company saying that the tech giant was not concerned about their safety. Users started fearing Samsung devices, which was understandable. However, the company is now hoping to win back the trust of its customers by explaining why the Note 7 caught fire and the measures it has put in place to prevent the same in future.
The company’s mobile division head, Koh Dong-Ji, is set to reveal why numerous Note 7 devices caught fire, during the January 23rd press conference. He will also bring users up to speed with some of the measures the company is hoping to implement so that its upcoming devices don’t behave the same.
Last year, the company recalled approximately 2.5 million Galaxy Note 7 phones, which were exploding mainly during charging. The company later issued the consumers with replacement handsets, which also started catching fire leading to a global recall.
Some early reports suggested that the earlier design was very slim and this caused the devices to catch fire. Other reports claimed that the device’s battery was the problem hence the reason behind the catching of fire problem.
The company is also expected to use next week’s event to rebuild good relations with the entire tech community. This comes at a period when Samsung is planning to unveil its next flagship, Galaxy S8 in April. The upcoming device might not be unveiled during an MWC event as it is the company’s tradition; instead it will organize an event where the S8 will make its initial appearance.
Airlines Should Now Stop Warning Its Passengers About the Note 7 Prior Flights
Following the catching fire of the Note 7, airlines started warning passengers about carrying their Note 7’s during flights or to airports. This came as a major blow to Samsung because many users refrained from using Samsung devices. However, the company has now established the reason behind the catching fire problem and is advising airlines to withdraw their earlier warning about Note 7 devices.
According to Reuters, Samsung has discovered that faulty batteries are the main reason behind catching fire of some Note 7 gadgets. Additionally, Reuters expects Samsung to publicize its findings on January 23rd. These findings are much anticipated by the general public and the tech community as a whole.
When Samsung learned about the catching fire of its Note 7 units, it killed the device and issued a global recall. Later in September, Samsung revealed that it was investigating the reason behind the fires and it would provide its findings in due time.
Early last month, Samsung revealed that it was yet to find out the root cause of the problem, but it was involving the services of independent third-party professionals to come up with sufficient details. The experts were tasked with re-visiting all the steps that were involved in creating the device from quality control, manufacturing, and engineering processes. This aimed at ensuring that no stone was left unturned.
Challenging Year
2016 was indeed very challenging for Samsung. According to COO and the president of Samsung Electronics America, Tim Baxter, the 2016 events came as a big blow to the company. Besides losing a lot of money, the company lost its reputation and people no longer trusted its devices. However, Tim Baxter is hopeful that once the company reveals what was causing the Note 7 to explode; users will regain their trust with the company.
The two separate recalls that followed a complete pull out of the Note 7 devices from the market subjected Samsung to widespread ridicule. However, Tim Baxter reported that the company is listening and reflecting assistance from third party professionals to completely understand what transpired and most importantly, to ensure that such does not occur again.
It is not clear whether Samsung will talk about the problem with its washing machine as well, which poses a potential injury risk to customers during the 23rd event. However, people should expect anything from the tech giant. Samsung has lost its credibility and a lot of money following the two recalls; it is clear that it now wants to make things straight.
See Also: Samsung Started Very Well this Year but Later Flopped
Conclusion
Users will soon find out why Note 7 devices were exploding. This is scheduled to take place next week when the company will make public its findings. Initially, the company claimed that fires were due to faulty batteries, but this is yet to be confirmed by the third party experts.
